Returns and refunds policy

Changing or cancelling an order before dispatch

Contact info@samacollective.uk as soon as possible if you need to change or cancel an order.

We will try to help, but we cannot guarantee that an order can be changed or cancelled once it has been processed or prepared for dispatch.

Your right to change your mind

For most products purchased online, you may cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days after the day you receive the product.

Where products from the same order are delivered separately, the cancellation period normally begins after you receive the final product.

To cancel, email info@samacollective.uk and include:

• your name;
• your order number;
• the product you wish to return; and
• a clear statement that you wish to cancel.

You may also use the model cancellation form at the end of this policy, but you do not have to use it.

Returning an unwanted product

After telling us that you wish to cancel, you must return the product within a further 14 days.

Send returns to:

• SAMA Returns
• Unit 1, Graveoak Lane, Leigh, WN7 3SE, United Kingdom

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning it.

We recommend using a tracked delivery service and keeping your proof of postage.

Please package the product securely and take reasonable care of it until it reaches us.

Inspecting a product

You may inspect a product in the way you reasonably would in a physical shop.

We may make a reasonable deduction from your refund where:

• you have handled the product beyond what is reasonably necessary to inspect it; and
• that handling has reduced its value.

For example, using a yoga mat for a full practice, marking it, staining it or damaging its surface may reduce its value.

This does not affect your rights where the product is faulty, damaged or not as described.

Refunds for unwanted products

Where you validly cancel, we will refund the price paid for the returned product.

If you cancel the entire order, we will also refund the cost of our least expensive standard delivery option.

We are not required to refund:

• additional delivery costs resulting from your choice of premium or expedited delivery;
• return postage for a change-of-mind return; or
• a reasonable reduction in value caused by handling beyond what was necessary to inspect the product.

We may withhold the refund until we receive the returned product or you provide evidence that it has been sent back, whichever happens first.

We will process the refund no later than 14 days after receiving the returned product or satisfactory evidence of return.

Refunds will normally be issued to the original payment method. Your bank or payment provider may take additional time to display the refund.

Faulty, damaged or incorrect products

Contact info@samacollective.uk if your product:

• arrives damaged;
• is faulty;
• is not the product you ordered; or
• is materially different from its description.

Please provide:

• your name;
• your order number;
• a description of the problem; and
• photographs where reasonably possible.

Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction.

SAMA will cover reasonable return costs where a product is confirmed as faulty, damaged, incorrect or not as described.

Your statutory rights are not limited by this policy.

Personalised products

The statutory right to change your mind may not apply to products that have been made to your specifications or clearly personalised.

This exception does not affect your rights where a personalised product is faulty, damaged, incorrect or not as described.

Contact us

• Email: info@samacollective.uk
• Return address: SAMA Returns, Unit 1, Graveoak Lane, Leigh, WN7 3SE, United Kingdom